Privacy Policy

Privacy Policy

Introduction
At The Grosvenor Shopping Centre, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.

Who We Are
Grosvenor Shopping Centre (“we,” “us,” or “our”) operates www.thegrosvenorcentre.co.uk. We are responsible for processing your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect
We may collect and process the following types of personal data:

• Personal details: Name, email address, phone number, and postal address.
• Technical data: IP address, browser type, and information about how you use our website.
• Marketing preferences: Your communication and marketing preferences.

How We Collect Your Data
We collect data through:

• Direct interactions (e.g., filling out forms or contacting us).
• Automated technologies (e.g., cookies and tracking technologies).
• Third parties (e.g., analytics providers like Google Analytics).

How We Use Your Data
We use your data to:

• Provide our services and manage your requests.
• Improve our website and customer experience.
• Send relevant updates, offers, and marketing communications (only if you have consented).
• Comply with legal and regulatory obligations.

Legal Basis for Processing
We process your data under the following legal grounds:

• Consent: Where you have given explicit permission (e.g., marketing emails).
• Contractual necessity: To fulfil a contract with you.
• Legitimate interests: For business operations that do not override your rights.
• Legal obligation: When required by law.

How We Share Your Data
We do not sell your personal data. However, we may share it with:

• Service providers (e.g., website hosting, payment processors).
• Legal authorities if required by law.
• Business partners where necessary for service delivery.

How We Protect Your Data
We implement security measures to protect your personal data from unauthorised access, loss, or misuse. However, no online transmission is entirely secure, so we encourage you to take precautions when sharing information online.

How Long We Keep Your Data
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights
You have the right to:

• Access the personal data we hold about you.
• Correct any inaccuracies.
• Request deletion of your data (“right to be forgotten”).
• Restrict processing under certain conditions.
• Object to certain uses of your data.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at lisa.rogers@thegrosvenorcentre.co.uk

Cookies and Tracking Technologies
We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us
If you have any questions about this policy or how we handle your data, please contact us at:

Grosvenor Shopping Centre Management Office 

17 Paddack Row

Chester 

CH11ED